Shipping Policy

Free & Fast UK Shipping over £15. 

!All Non Personalised stock is held at our UK warehouse!

We aim to dispatch all orders within 48 hours of receiving them via Royal Mail (Orders over 2kg are shipped via DPD)

Pamper Paws Ltd standard delivery takes around 2-5 working days, which does not include tracking information. Royal mail does appear to offer a tracking number which does offer some information but not always.

Customers should receive a despatch notification from Royal Mail which indicate a delivery time of 2 working days from despatch but we cannot control this.

A new Express service is offered currently for £2.99 per order

Express service orders prioritise orders received and will be despatched same working day if the order is received by 2pm Monday to Friday and by 10am Saturday. 


Personalised Items

Currently all items that can be personalised have a delivery time usually around 15 working days but we allow up to 21 working days. Most orders can be tracked with Royal Mail. 

Our personalised items are not stored at our UK warehouse. 



Pamper Paws Ltd only delivers within the UK. We are unable to facilitate international orders currently. 

If you still have questions or concerns, then please email We aim to respond the within 48 hours. 

For information on our refund policy click here.